Requiring help in your home can be a daunting experience and a decision which will probably be agonized over for a long time. We hope we will be able to make the experience as easy as possible. We pride ourselves on being a friendly team and would like to assure you that we do not want to "take over" but merely support you enough to remain in your home. Good service is your right and we look forward to a happy association for as long or as short a time as is necessary.

Once we have received your initial enquiry we will arrange for our Home Care Services Manager to visit you at home or wherever you are at that time to discuss YOUR requirements and offer her advice. It is quite often a good idea to have another member of your family or a close friend with you for that appointment - two heads are often better than one!

With your permission, our Home Care Services Manager will carry out a Care Needs Assessment and either at that visit or a later one she will need to carry out other assessments as well. This provides us with the information we need to decide with you how we can offer help and will also form the basis of your personal Care Plan.

Because everyone's needs change all the time we will make regular reviews and agree changes with you where appropriate. Your Care Plan is entirely flexible and can be made smaller or added to at any time.

If you decide to use our services you will be provided with a copy of our Service User Guide which will give you further information about us. We would like you to feel able to discuss any aspect of your care with us at any time.