Meet the Stockwells team!

We have a first class team of care staff led by our Home Care Services Manager who is assisted by the Care Supervisor and Lead Support Worker. All staff are selected carefully and personally by interview.

Our Care Services Manager, Care Supervisor and some of their team.

We obtain at least two verbal references and two written references. A Criminal Records Bureau Enhanced Disclosure is carried out as well as a POVA listing check. The POVA check ensures that the prospective employee is not included on the Protection of Vulnerable Adults List of people unsuitable to work with vulnerable adults.

Each Support Worker undergoes training and will ultimately undertake a National Vocational Qualification at Level II. Some of our Support Workers then go on to Level III. All NVQ candidates are assessed during their working hours and then given various assignments to complete during their own time. If the Assessor wishes to visit the Support Worker at your home then your permission will be requested beforehand and can be refused if you would prefer.

Our staff carry identification cards with a photograph and wear a uniform which bears our logo. Before the Support Worker arrives at your home you should know the name of the person who is coming and if it is their first visit you should ask to see their identification card. At the end of each visit the Support Worker will ask you to sign a timesheet. The timesheet should accurately record the amount of time spent with you and your signature will confirm their attendance. We need a record of all visits to enable us to maintain a correct and efficient accounts system.

We are bound by a Code of Conduct which includes preserving the confidentiality of our Clients. We will not actively seek confidential information unless it is in your best interest. Where we do have such information we undertake not to disclose it without your permission except in an emergency or crisis situation. We will always keep you informed of such disclosures.